Friday, 26 November 2010

Digital advertising - the debate goes on, but some clearly need further convincing

Advertisers have called for greater investment in research from media owners and agencies to help them to justify increased spend on digital media.

Big Digital Debate: call for greater investment in research
Big Digital Debate: call for greater investment in research
 
Speaking at last Friday’s Big Digital Debate, created by News International and organised by Haymarket Brand Media, Sarah Power, the marketing director of Burger King UK & Ireland, said: "I’d like to see more qualitative data – the problem with digital data is that it doesn’t give you anything about the consumer. I’d like to see fewer graphs and more focus on real consumers interacting with our ads."

David Hilton, the marketing director at Sony Ericsson, and also part of the panel debating in front of an audience of clients and agency people, added: "I’m frustrated with the notion that all things digital are measurable because they’re not and, even when they are, it’s not always useful."

Other issues raised at the debate, which also featured panel members including Stephen Haines, the UK commercial director at Facebook and Alex Hole, the digital commercial director at News International, included the impact of the introduction of paid-for content online.

Hole argued that NI’s paywall introduction across The Times online content was potentially increasing the value of its audience for advertisers: "Response rates and click-throughs [on ads] have gone through the roof. We have seen increased rates of 100% to 180%, which shows the value of the paid-for subscriber."

However, Hilton seemed more sceptical over the value of a paid-for online product against free. He said: "It’s early days for paid-content [online] and I’m not sure it’s important to us whether it’s paid for or not, or that it’s about value versus volume. It’s the most relevant context I want my brand to be in."

The panel, also including Grant Millar, the managing director of Vizeum, and Daren Rubins, the managing director of PHD, went on to debate subjects such as the value of peer-to-peer marketing, alongside, or against, paid-for advertising, and the need for advertisers and agencies to implement integrated structures.

A feature-length report on the event will run in the 3 December issue of Campaign.
 
(By Ian Darby, Campaign)
 
 

Tuesday, 23 November 2010

BBC leads online influence and survey suggests business leaders still see tradtional media as more influential than social media

The BBC stands head and shoulders above online rivals when it comes to shaping opinions on business reputations, while The Times' impact has dropped off in the year it introduced a paywall.

Influential: BBC website
Influential: BBC website
 
The TLG Thought Leadership Index 2010 surveyed 1,000 business leaders, representing media, comms, politics, charities and corporates. It found more than half (51 per cent) of those polled in the UK thought the BBC website had the most influence over the way companies were perceived.

The Financial Times' website came in second (26 per cent), while The Times site, gated since 25 May, took third place with six per cent.

Commenting on the findings, Jon McLeod, UK chairman corporate comms and public affairs at Weber Shandwick, said: 'The Times suffers from perceptions that it is influenced by a Murdoch agenda, and that will get worse for Sky if it is bought out by News Corporation. The reputation of news providers is key when it comes to business leaders' perceptions of how coverage shapes views.'
Pete Goold, managing director of Punch Communications, added: 'From a search-oriented PR perspective, the decision to move The Times behind a paywall has ultimately limited its effectiveness as a source of links that are fully effective within a search campaign - whereas the BBC remains as much a prized source of link generation as it does for traditional PR.'

Despite the immediacy of online news, it is television that has the most power to alter corporate reputations.

Almost two-thirds (63 per cent) of those polled in the UK picked TV as the most powerful medium, compared with 50 per cent of respondents in the US.
The survey also found that the rapid developments in social media have yet to usurp more traditional platforms in terms of corporate reputation. Just seven per cent of UK respondents felt social media sites, such as Twitter, had the most influence on business reputation.

Jonathan Oliver, TLG's director of media relations, said: 'Social media, especially Twitter, now need to be part of any comprehensive media strategy.
'Over the past year, the "Twittersphere" has demonstrated its power to break stories and damage reputations. But used in the right way, social media can also help build corporate brands.'

How I see it

- Catherine May, Group director of corporate affairs, Centrica
I'm not surprised about the influence the BBC continues to have. Programmes such as Watchdog as well as the news give it amazing influence. But we are seeing huge markets for other types of media. These are exciting times and new strategies of comms are what makes our jobs interesting.

- Paul Charles, Chief operating officer, Lewis PR
Broadcast media are so much more immediate than print outlets and carry huge credibility, especially the BBC, which will always be seen as impartial. Despite the findings, social media sites are starting to have traction in altering brand reputation.

Survey results - Who has the most influence on business reputation,
according to the TLG survey

63% think television has the most impact on business reputation
24% believe print has the most impact on business reputation
7% say social media have the most impact on business reputation
3% think online news has the most impact on business reputation
*Source: TLG Thought Leadership Index 2010.

Print news
The Economist 3%
The Guardian 4%
The Daily Telegraph 11%
The Times 23%
Financial Times 53%
Other 6%

Online news
The Economist 5%
The Times 6%
Financial Times 26%
BBC 51%
Other 12%

UK social media
YouTube 14%
Other 17%
Twitter 37%
Facebook 32%

(from PR week)

Monday, 22 November 2010

Even the Royals need good PR, maybe more than anyone else?

With polls over the weekend showing the majority of the population want Prince William and Kate Middleton to become king and queen, rather than Prince Charles and The Duchess of Cornwall, PR chiefs have urged royals to 'stick together' on comms to avoid any suggestion of rifts.
'Team together': Royal family
'Team together': Royal family
A YouGov poll found 56% of those surveyed thought William would make a better king than his father and two-thirds believed William's choice to marry a ‘commoner’ in Kate Middleton would make the monarchy more relevant.
But James Herring, managing partner at Taylor Herring Public Relations, told PRWeek: ‘The royals need to stick together and avoid any game playing as the media seem to be attempting to drive a wedge between Charles and William. The royal family will always have to struggle with criticism about their relevance so now is certainly not the time for rifts or division.
‘This should be used as an opportunity to remind the public and the world of the value the royal family brings to the country.'
But the Prime Minister David Cameron has been praised after yesterday he was forced to defend Camilla in an interview with Sky News. Following a comment from Prince Charles that Camilla could be queen consort if he ascended to the throne, Cameron described himself as ‘a big Camilla fan’ and added: ‘I think the country is getting to know her and getting to see she is a very big warm-hearted person with a sense of humour and a big heart.’
Phil Hall, chairman of PHA Media, said: ‘David Cameron has been very shrewd, as his comments could not have roused any controversy. William and Kate could not disapprove of a positive statement like this. He was clearly very well briefed.
‘There are so many surveys suggesting Charles should stand down, but the Palace must support Charles 100%. He has made it clear he thinks he has a right to be king. These surveys are just an attempt to sell newspapers  - because of William’s young age it is not surprising the public are going to connect with him.'


(From PR Week)

Sunday, 21 November 2010

The benefits of PR

Introduction
Most people have heard about the power of PR, but many are still unsure about the benefits it can bring. This simple guide will show why PR can transform the fortunes of any business, large or small.
The reason why PR is one of the world's fastest growing industries is because it works. All research shows successful PR campaigns are much more effective than advertising and many other marketing techniques, and usually for a much smaller investment.

PR is about building reputations; furthermore it is about enhancing and protecting those reputations. PR spreads messages about your organisation and what it does. It can be used to raise the profile of a new product, to gain the trust of the public or patients or to increase awareness and understanding between key stakeholders and other interested parties, most notably potential new customers.
Just as importantly, PR can be used to counter-act negative publicity, misunderstanding or criticism, in some cases it can even serve to avert the pre-mentioned scenarios.
Commissioning a PR professional will ensure your messages are seen where you need them to be seen, helping you to achieve your key organisational aims and objectives and ultimately profits.
The power of PR
The media is the most powerful developer of reputations. Coverage in the media will shape the way your customers perceive you. The media has no competitor in this respect. Put simply, if you want people to believe in you, make sure the press believes in you first.

Whether you’re a brand new company, or launching a new product, or an established player trying to challenge the monopoly of market leaders, media endorsement can make or break your business objectives.

PR versus advertising
When it comes to comparing powerful advertising and a successful PR campaign, there’s only one winner. Editorial endorsement is the greatest stimulant a business can experience. Ask any successful business what the X-factor in marketing is, and they’ll tell you: “X = PR”.

Whether its through TV or radio coverage or column inches the neutral independent sanction of the press is far more powerful than any paid for advertisement or word of mouth recommendation. An editorial is the ultimate advert.

PR consultants make certain that your company and its messages are communicated to the media in the most effective way, ensuring not only that the journalist covers you, but also that the coverage reflects you in the best possible light.

PR is a far more cost-effective tool than advertising. One positive endorsement in a high circulation title or in several smaller publications can raise profile wider than any other marketing technique. If you’re a trade operation, positive coverage can stimulate direct enquiries, and will make your business targets more responsive to your sales and marketing campaigns.

The benefits of PR
Over a period of time good PR strategies will enhance and protect the reputation of your organisation and its services and products. A good reputation means people are more likely to:

·         Have confidence in your services or products
·         Purchase or use your services or products
·         Be persuaded by your messages
·         Be supportive of your aims and objectives
·         To recommend others
·         To take you seriously and respect your views
·         Remain loyal to you

However, PR activities and press coverage doesn’t just stoke sales, it develops market-wide interest in your business and brand.

For example it will provide senior staff with access to speaker opportunities and to influential, decision-making bodies and networking groups.

Newspapers, conference organisers and other media and marketing channels are constantly on the lookout for experts, either for speaker platforms or to join panels, think tanks or other types of event. Press coverage helps position businesses and organisaitions as expert leaders in their fields, often leading to them being invited to participate in various events.

Substantial media coverage can also help to keep staff motivated and committed as it communicates the company is going places and is on the move. Just as importantly, press coverage often stimulates interest from prospective employees. Companies often witness an increase in hits on the recruitment section of their website – and the arrival of new CVs - immediately after coverage appears.

Due to the ever expanding digital age PR is spanning wider than it has been possible through the traditional media. Social media and blogging sites, chat rooms, websites, emails, podcasts and various other digital and online platforms allows businesses to spread their key messages to a global audience.

PR is also one of the most effective weapons in SEO (Search Engine Optimisation) on search engines, and is proving to be one of the most effective resources in helping companies command the highest possible rankings, hence driving significant traffic flows to their website.

Conclusion
Public relations offers several advantages not found with other promotional options. Audiences view media outlets as independent sources. Therefore a positive story about a service or product in the business section of a local newspaper will have a far greater impact on readers than a full-page advertisement as it will be viewed by the readers as a huge endorsement.

Also, depending on the media outlet, a story mentioning a company may be picked up by a large number of additional media, thus, spreading a single story to many locations.

Of course Public Relations (PR) isn’t just about securing coverage in the media. A host of other tried and tested PR techniques can be used to spread powerful and productive messages. Print and email newsletters, information brochures, flyers, posters, presentations, speeches and stakeholder events are just some of the other PR routes available.

Finally, in many cases public relations objectives can be achieved at favourable cost when compared to other promotional efforts.

Coming soon: The press release is not dead!

http://www.patricklowman.com/